Established in 1999, the annual Transport Gold Awards were intended to encourage higher standards of service quality in the public transport domain. This year the joint National Kindness Award – Transport Gold is a collaboration with the Land Transport Authority, Traffic Police, 13 public transport companies and two transport associations.
This year, 425 service stars were awarded to front line staff and drivers from the public transport companies and associations to honour their exemplary service for offering commuters a more pleasant travelling experience.
Too bad none of the nominees were around when the poor lady received a face wash from the deranged spitting man at the Woodlands Bus Interchange. The official statement from SMRT said the police was contacted, and their intervention was awaited. Meanwhile uniformed staff stood by, a safe distance away, while the stoic victim of the physical abuse put up with the indignities.
At another public place, security guard Mak exercised his initiative to shoo away a man peddling key chains at The Cathay's Open Plaza. When the peddler turned aggressive and attacked the guard, the latter's black belt in taekwondo came in handy. Unfortunately, in the eyes of officialdom, it was the wrong call. His employer said what he should have done instead was to contact the control room. The police apparently subscribes to similar protocol, encouraging "anyone with information to lodge a report so that they can look at the facts and circumstances of the case before taking any appropriate actions." In other words, follow the example of the long suffering lady, just take the torrential rain of saliva in good stride until the boys in blue finally show up. If they bother to show up at all.
The law intervened more weightily in the case of the dog who was put down because it turned aggressive and bit his owner. The law minister himself, no less, called for interested parties to lawyer up. Sun Xu, if you are reading this, we owe you an apology. Indeed, there may be more dogs than people in Singapore.
This year, 425 service stars were awarded to front line staff and drivers from the public transport companies and associations to honour their exemplary service for offering commuters a more pleasant travelling experience.
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| See no evil, hear no evil.... |
At another public place, security guard Mak exercised his initiative to shoo away a man peddling key chains at The Cathay's Open Plaza. When the peddler turned aggressive and attacked the guard, the latter's black belt in taekwondo came in handy. Unfortunately, in the eyes of officialdom, it was the wrong call. His employer said what he should have done instead was to contact the control room. The police apparently subscribes to similar protocol, encouraging "anyone with information to lodge a report so that they can look at the facts and circumstances of the case before taking any appropriate actions." In other words, follow the example of the long suffering lady, just take the torrential rain of saliva in good stride until the boys in blue finally show up. If they bother to show up at all.
The law intervened more weightily in the case of the dog who was put down because it turned aggressive and bit his owner. The law minister himself, no less, called for interested parties to lawyer up. Sun Xu, if you are reading this, we owe you an apology. Indeed, there may be more dogs than people in Singapore.